Returns & Exchanges at The Papery Glebe
At The Papery Glebe, we want you to be completely satisfied with your fashion finds; if you are not, we offer a 30-day return policy for items in their original, unworn condition with tags attached. Please note that for hygiene reasons, certain accessories and final sale items are not eligible for return.
Initiate Your Return
Contact our Ottawa boutique via email or visit us in person at the Glebe to start your return process with your original order number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and labels remain attached and intact.
Ship or Drop Off
Bring your package to our Glebe storefront for an instant exchange or mail it back to us using a tracked shipping service.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing