Frequently Asked Questions
Everything you need to know about shopping with The Papery Glebe, Ottawa's premier destination for stationery and artisanal lifestyle accessories.
What are your shipping options within Ottawa and across Canada?
We offer flat-rate shipping across Canada via Canada Post. For our local customers in Ottawa, we provide a convenient 'In-Store Pickup' option at our Glebe location at no additional charge.
What is your return policy for boutique items and stationery?
Unused and unopened items in their original packaging can be returned within 14 days of purchase for a full refund or exchange. Please note that personalized or custom-printed items are final sale.
Do you offer gift wrapping for special occasions?
Yes, we are known for our signature gift wrapping. You can select the gift wrap option at checkout for a small fee, and we will use our high-quality artisanal papers to make your gift look spectacular.
How can I ensure the fountain pens and ink I buy are compatible?
Each product page includes detailed specifications regarding cartridge and converter compatibility. If you are unsure, our Glebe staff are experts in fine writing instruments and are available via email to help you find the perfect match.
What payment methods do you accept online?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay for a secure and seamless checkout experience.
Are the products shown online also available in your physical store?
Generally, yes. Our online inventory reflects what we have in our Glebe boutique. However, we often have unique, one-of-a-kind items in-store that may not be listed online. Feel free to call us if you are looking for something specific.